Ugh. A part of me wants to blame whatever shipping method you used, but if the package was beaten up, well, that makes me wonder.
Anyway, an update to my bit of frustration. Despite me calling Pulse about the order, despite me going through the process of making a new payment, the guy on the phone apparently failed to do something on his end to get everything sorted out. So I had to go through the whole mess again today. Between this and them being finicky about accepting my payment methods, I can't help but feel frustrated with these people.