I mean....self-checkouts are great for people like me who hate people and want to avoid interacting or talking as much as possible. Corporate AI serves no useful purpose, and in fact often causes more problems than it solves.
They do if they're designed to actually
work. Problem I've seen with them is that they're always designed to appease paranoid execs who are convinced people are going to find a way to cheat them and get free stuff, so if you don't run the barcode past the scanner just right it immediately locks up and makes you wait for the
one human they left to supervise all
ten self-checkout aisles come confirm you're not a thief and let you try again. Which happens
every time anyone tries to use them because they're finicky as hell. Whereas before, if the clerk misscanned it they'd just try again immediately, and after doing this day in and day out, they got enough practice that they would maybe misscan once or twice a day, tops, in the first place.
If self checkout actually worked, no one would have a problem with it. And it certainly wouldn't be prompting retailers to get rid of them.