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@  TM2-Megatron : (22 January 2018 - 07:00 PM)

I don't disagree. Trudeau is a clown and he's been a huge disappointment. I was naive enough to believe he'd actually stick to his word and do something to help the middle class. He's never getting my vote again

@  wonko the sane? : (22 January 2018 - 07:00 PM)

This little raptor is freaking BOSS! Also, I've been drinking, so kinda mellow.

@  wonko the sane? : (22 January 2018 - 07:00 PM)

Been playing with slash for the last hour though, totally worth it.

@  wonko the sane? : (22 January 2018 - 06:59 PM)

After duties and the exchange AND shipping. I'm not even going to bother appealing, it'll take ages and achieve nothing.

@  TM2-Megatron : (22 January 2018 - 06:59 PM)

I assuming it was toys, and those have a 0% duty rate even when the object isn't of North American manufacture. In that case, it just should've been taxes and the processing fee

@  wonko the sane? : (22 January 2018 - 06:58 PM)

We won't get it. Nothing the trudeau government has done has actually helped the end level canadian citizen, and with trump on the other side: it'll only get worse.

@  TM2-Megatron : (22 January 2018 - 06:58 PM)

Wonko, if you feel the customs weren't assessed properly you can always contact them to appeal. Generally, the fee should only be taxes (GST/QST in your case) + duties (if applicable, depending on the type of item where it was made) + Canada Post's processing fee. If the item was properly valued on the parcel, it usually shouldn't reach paid twice territory

@  TM2-Megatron : (22 January 2018 - 06:49 PM)

One of the things I'm hoping comes out of these NAFTA talks (assuming they don't kill it) is Canada adopting an increased duty-free limit. $20 compared to the American's $800 is really ridiculous

@  TM2-Megatron : (22 January 2018 - 06:47 PM)

Stuff sent via more expensive shipping methods, though, might attract their attention more often

@  TM2-Megatron : (22 January 2018 - 06:46 PM)

Although it might depend what method it was sent via USPS. Pretty much the only things I receive from the US anymore in Canada are sent First Class Parcel (which is trackable), and I don't think Customs really scrutinizes those ones that much

@  TM2-Megatron : (22 January 2018 - 06:41 PM)

In fact I almost never get charged. Only when the stated value on the package is in the extreme range, like $300 or more

@  TM2-Megatron : (22 January 2018 - 06:41 PM)

Strange the duties were so high. I've been hit by UPS with their insane fees, but I've always had good experiences with USPS and Canada Post

@  wonko the sane? : (22 January 2018 - 05:36 PM)

USPS then canada post.

@  RichardT1977 : (22 January 2018 - 05:25 PM)

Very carefully, I hope

@  TM2-Megatron : (22 January 2018 - 03:32 PM)

How was it delivered?

@  wonko the sane? : (22 January 2018 - 02:24 PM)

the duties pushed the cost of it into "paid twice" range.

@  Benbot : (22 January 2018 - 02:06 PM)

Well, at least hospitalization won't send you into bankruptcy. There's always that.

@  Tm_Silverclaw : (22 January 2018 - 01:52 PM)

o.O

@  wonko the sane? : (22 January 2018 - 01:40 PM)

And not happy anymore. 40 bucks on duties. Free trade my ass.

@  wonko the sane? : (22 January 2018 - 11:26 AM)

Yay! I should get my package from BBTS today!

@  Arazyr : (22 January 2018 - 10:50 AM)

Okay, now I get the snake thing. Thanks for the Pokemon reference. It was a bit after my time... 8^)

@  CastletonSnob : (22 January 2018 - 08:05 AM)

This is a Transformers fansite. Do you like big bots and you cannot lie?

@  Telly : (22 January 2018 - 03:32 AM)

no. was just making a silly/stupid joke

@  TheMightyMol... : (22 January 2018 - 03:22 AM)

Onyx is a stone. Onix is a rock snake. Do you even Pokemon, bro?

@  Telly : (22 January 2018 - 02:44 AM)

could be a rock made of snakes. we just dont know!

@  Foffy : (22 January 2018 - 02:15 AM)

He is a snake made of rock, though

@  Jetstream C-18 : (21 January 2018 - 08:56 PM)

No, Onyx is a snake.

@  Arazyr : (21 January 2018 - 01:12 PM)

Something I only just "got" last night: Of course IDW's GB Blackrock is associated with Onyx Prime. Onyx is a black rock.

@  Tm_Silverclaw : (21 January 2018 - 07:37 AM)

Bet a lot of military people won't want to work this monday. ;(

@  Pennpenn : (21 January 2018 - 07:27 AM)

It seems sort of intuitive for a lot of people because it's the first day in the week that you're working.

@  Nevermore : (21 January 2018 - 04:54 AM)

Germany considers Monday the first day of the week.

@  PlutoniumBoss : (21 January 2018 - 01:34 AM)

The judge obviously had a more material motive than the one he claimed, there need to be some serious investigation of that case.

@  Tm_Silverclaw : (20 January 2018 - 05:04 PM)

The reason is even worse. :(

@  SHIELD Agent 47 : (20 January 2018 - 04:34 PM)

That moron is a shame to his profession.

@  Tm_Silverclaw : (20 January 2018 - 09:34 AM)

I just think a Judge going on and Jury Tampering, trying to make the Jury think a sex taffiker is innocent is sickening. *won't say why he did that as that goes in P&R*

@  Sabrblade : (20 January 2018 - 09:21 AM)

Heh, the schedules for my work weeks begin with Saturday

@  wonko the sane? : (20 January 2018 - 07:01 AM)

Thing about the US is... you can say that any time you want as much as you want. You're still going to get shot, but it might not be because you said that though.

@  NotVeryKnightly : (20 January 2018 - 02:20 AM)

You just did.

@  Tm_Silverclaw : (20 January 2018 - 02:18 AM)

Can I just say that right now... I hate the USA?

@  NotVeryKnightly : (20 January 2018 - 01:34 AM)

There are languages where the days are named for numbers and Sunday is "one". Like Arabic.

@  Pennpenn : (20 January 2018 - 01:31 AM)

Isn't it sort of a religious thing for Sunday to be the start of the week but most people just go with the first day they go to work for the week?

@  unitremover : (20 January 2018 - 01:02 AM)

I feel like I've known plenty of Americans who'd say Monday is the first day of the week.

@  Pennpenn : (20 January 2018 - 12:57 AM)

Personally Monday will always be the first day of the week for me. The notion that Sunday is somehow the first day of the week seems completely nonsensical to me.

@  Pennpenn : (20 January 2018 - 12:57 AM)

I'm fairly sure it is in Australia, but that tends to get blurred because of US influence.

@  SHIELD Agent 47 : (20 January 2018 - 12:19 AM)

(It's Sunday here in the U.S.)

@  SHIELD Agent 47 : (20 January 2018 - 12:18 AM)

Anyone here live in a country where Monday is considered the first day of the week?

@  Tm_Silverclaw : (19 January 2018 - 08:40 PM)

Maybe?

@  Patchouli Kn... : (19 January 2018 - 08:38 PM)

But do they search barf?

@  BlackMax : (19 January 2018 - 08:38 PM)

Under water, the fish don't stink.

@  Tm_Silverclaw : (19 January 2018 - 07:42 PM)

I read that at first as "Everyone is a fish...."


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Form Letter to Hasbro Regarding Club Credit Card Breach


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39 replies to this topic

#1 Robowang

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Posted 23 February 2012 - 11:01 PM

Some fans created these form letters we can send to Hasbro regarding the recent credit card information theft from the club's system. If you disagree with or feel any parts need to be edited, feel free to change it to your taste before you mail it out.

Enough snail mail from fans should get the point across that we won't tolerate anything like this happening again. The point isn't to shut down FunPub; it's to make Hasbro aware that we ARE very concerned about what has happened and that it has affected our opinions.

Here's a form letter for anyone who had their information stolen and used:
https://docs.google....pjuMt0kUq8/edit

And here's one for anyone who is worried their information may have been compromised, but hasn't been directly affected (yet):
https://docs.google....ZMMeSY9QfA/edit

Please don't edit this and send ridiculous, immature cries against FunPub. This is meant to be a civil letter-writing campaign to get a point across. The more CIVIL letters Hasbro receives, the better the point will come across.

Please spread this to anyone you know who has been affected or could potentially be affected by the recent credit situation with the club.

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#2 Galenraff

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Posted 24 February 2012 - 12:43 AM

That's really quite good. Nice job, and I also recommend people take this sort of reasoned "FYI" approach toward Hasbro with it. As long as it's an awareness campaign and not a vindictive gripe fest or something, you're right, they absolutely will be paying attention to this.

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#3 Hydra

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Posted 24 February 2012 - 01:43 AM

I don't doubt that Hasbro will take note of the letter,
but what is the desired effect you're hoping for by organizing this campaign?

In other words, what is it you would hope to see them do about it?

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#4 M Sipher

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Posted 24 February 2012 - 06:55 AM

Do we even know the theft was from the club's system and not the credit card handling company's system?


M "Or Are We Merely Assuming?" Sipher
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#5 Chris McFeely

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Posted 24 February 2012 - 07:25 AM

QUOTE(M Sipher @ Feb 24 2012, 11:55 AM) <{POST_SNAPBACK}>
Do we even know the theft was from the club's system and not the credit card handling company's system?


Well, at this point, if I've been following assorted threads properly, it's been confirmed to have happened to people who made purchases - like membership renewals - before Runabout and Drift went up and caused the need for a change to a new handling company, AND to people who have used new cards AFTER the switch-over. Which would mean that handling company's not the problem.

Edited by Chris McFeely, 24 February 2012 - 07:26 AM.


#6 NightViper

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Posted 24 February 2012 - 07:57 AM

QUOTE(Chris McFeely @ Feb 24 2012, 07:25 AM) <{POST_SNAPBACK}>
QUOTE(M Sipher @ Feb 24 2012, 11:55 AM) <{POST_SNAPBACK}>
Do we even know the theft was from the club's system and not the credit card handling company's system?


Well, at this point, if I've been following assorted threads properly, it's been confirmed to have happened to people who made purchases - like membership renewals - before Runabout and Drift went up and caused the need for a change to a new handling company, AND to people who have used new cards AFTER the switch-over. Which would mean that handling company's not the problem.


I haven't read every report, but all those affected after the switchover did not attempt to make a purchase with the first CC company?

Because even if the order failed to make it through to Fun Pub, that doesn't mean that the CC information didn't make it to the processor.

Edited by NightViper, 24 February 2012 - 08:20 AM.


#7 Powered Convoy

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Posted 24 February 2012 - 08:09 AM

I don't think much good can come of this. Hasbro isn't stupid, I'm sure they're TF and Joe brand people know about this. Starting a letter writing campaign is only going to draw more attention to it and might lead to Fun Pub losing the license to these brands. Which would mean no more TCC or BotCon, as who is going to put up with this crap year round (year after year) like they do?

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#8 Robowang

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Posted 24 February 2012 - 09:33 AM

There are a lot of people who are upset with the situation who want to make their voices heard somewhere more important than a message board, and there are also a lot of vitriolic people who maybe need a more constructive way to express their concern while feeling they are getting the point to the right people.

The letter specifically says that Fun Pub's part in it was either "knowingly or unknowingly," because we don't know, and while I suppose it is still an assumption, the idea that this is somehow entirely or at least in part Fun Pub's fault seems to be pretty well grounded in reality based on the evidence.

I figure if it turns out that they really do have absolutely NOTHING to do with this, they won't get burned by Hasbro, and the complaints generated in the letters aren't going to a public place. If it IS their fault, then whatever happens happens.

The point isn't to cost people their jobs or, less importantly, their toys, but to give people a private, more effective method of expressing their concern.

Like I said in the original post, if you feel any part of the letter is inappropriate for your own personal concerns, alter it as you see fit. It's not a locked PDF file or anything. Reword it to make the blame more ambiguous if you like, or take it out completely and simply express disdain with the situation itself.

The overall effect of the letter, if enough send it, I hope would be to ensure that proper measures are put in place. An "under construction" sign mentioning updating the credit card server doesn't necessarily assuage a lot of fears. For all we know, they are updating to something slightly less cheap than before - perhaps to the standards of 2005 or something. I don't mean that to sound sarcastic at all; it's an entirely feasible scenario.


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#9 crazyjw18

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Posted 24 February 2012 - 10:22 AM

QUOTE(Powered Convoy @ Feb 24 2012, 08:09 AM) <{POST_SNAPBACK}>
I don't think much good can come of this. Hasbro isn't stupid, I'm sure they're TF and Joe brand people know about this. Starting a letter writing campaign is only going to draw more attention to it and might lead to Fun Pub losing the license to these brands. Which would mean no more TCC or BotCon, as who is going to put up with this crap year round (year after year) like they do?

Randy


I'd really be very surprised to see it lead to the license being lost. In any case it seems very dangerous to be willing to put up with serious problems under the assumption that no more secure companies would show interest.

In the end, it doesn't really matter if Funpublisher or their CC handling company dropped the ball. It's Funpub's ultimate reponsiblity as the public facing entity in this situation. So far I've been wholly unimpressed by their handling of the situation and am very reluctant to use a card with them again until we get some honesty and openness on the matter.

#10 Powered Convoy

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Posted 24 February 2012 - 10:52 AM

Yeah this should definitely be brought to the attention of someone who can do something about it.

Perhaps a mass hand-mailing of letters should be sent to Brian Savage? That way he may be forced not to be a technological dinosaur.

Randy


#11 Robowang

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Posted 24 February 2012 - 11:18 AM

QUOTE(Powered Convoy @ Feb 24 2012, 10:52 AM) <{POST_SNAPBACK}>
Yeah this should definitely be brought to the attention of someone who can do something about it.

Perhaps a mass hand-mailing of letters should be sent to Brian Savage? That way he may be forced not to be a technological dinosaur.

Randy


No, that's the point of my form letter. Go over his head to what are essentially his bosses and get THEM to convince him. He's obviously not going to do it on his own.

Use the letter. The letter is good.

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#12 ZacWilliam1

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Posted 24 February 2012 - 11:25 AM

QUOTE(Robowang @ Feb 24 2012, 11:18 AM) <{POST_SNAPBACK}>
QUOTE(Powered Convoy @ Feb 24 2012, 10:52 AM) <{POST_SNAPBACK}>
Yeah this should definitely be brought to the attention of someone who can do something about it.

Perhaps a mass hand-mailing of letters should be sent to Brian Savage? That way he may be forced not to be a technological dinosaur.

Randy


No, that's the point of my form letter. Go over his head to what are essentially his bosses and get THEM to convince him. He's obviously not going to do it on his own.

Use the letter. The letter is good.



I don't know... Liscensor's aren't really the same as bosses. I think a little concern that Hasbro might just revoke Fun Pub's liscense rather than bother with anything else is something to consider. Not saying they would, just I can see the worry...


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#13 MightyMegs

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Posted 24 February 2012 - 11:32 AM

I found out this morning that the Discover card I used to re-up my GI Joe Club membership, at the beginning of Jan, just got hit.

#14 MrBlud

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Posted 24 February 2012 - 11:35 AM

No harm in writing a letter out to both Hasbro and Funpub.

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#15 McFly

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Posted 24 February 2012 - 11:37 AM

QUOTE(M Sipher @ Feb 24 2012, 06:55 AM) <{POST_SNAPBACK}>
Do we even know the theft was from the club's system and not the credit card handling company's system?


M "Or Are We Merely Assuming?" Sipher


It doesn't matter. PCI compliance places the responsibility both on the processing company and the merchant using said processor. FP should have had proof of compliance before using them at all. As per the original post, at least one person's CVV (the three digits on the back of the card) was listed. While you CAN store the 16-digit account number as long as it's fully encrypted (256-bit AES ought to suffice for that,) you can NEVER store the CVV. EVER.

Admittedly, if said processing company was outright falsifying reports to FunPub, that would help, but WHY? There are a good number of above-board, legit CC processing shops out there who are PCI compliant largely because they'd lose hundreds of millions in business if they weren't. Why did FP go with a fly-by-night operation in the first place? To save a few bucks? Because they knew someone who worked there?

At some point, the process failed. That alone falls on FP, regardless of whose database was hacked.

#16 Galenraff

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Posted 24 February 2012 - 12:01 PM

Also, in the end (and I believe Robowang's letter covered this) a more major concern is FunPub's practically non-existent and certainly inadequate customer service when it comes to this issue.

Sipher's right, we don't know for sure what did or didn't happen. And that's actually fairly serious part of the problem - especially for a business operating in a state with a legal mandate to report data breaches.

No, I don't want to see the Club or Botcon go away. And if this screws things up enough that that's what happens, I'll be very sad about that. But for Hasbro, at some point it becomes a risk management issue. Between 3H and FunPub, they've had some rather unfortunate experiences with licensees for the club and con, and it would be really hard to blame them for being gunshy about starting up with someone else. Between that and this partnership being 7 years for TFs (and I'm not sure how much longer for GI Joe), there's incentive for both parties to work together and fix this problem rather than throwing in the towel. We don't know what the numbers look like, but assuming the money is in it for both parties and this is a profitable thing to do, they'll be much more interested in fixing it rather than tearing it down and hoping that the third time will be the charm.

I think Hydra is right though, there probably should be a little bit more of an "ask" in the letter. Maybe more transparent customer service. Maybe specifically ask for PCI compliance. Perhaps at least emphasize further that you enjoy these products and services and want to see them improved so that they will be safe and secure for the fans for years to come. I don't know...it's hard to know what to ask for when you just know something's wrong but can't be completely sure what because some folks who aren't good with technology aren't telling you anything about the technology problem. icon-hotrod.gif

Blud is right though. Sending the letter to both companies would be best.

ALERT: Everything is fine.


#17 Robowang

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Posted 24 February 2012 - 12:19 PM

QUOTE(Galenraff @ Feb 24 2012, 12:01 PM) <{POST_SNAPBACK}>
Also, in the end (and I believe Robowang's letter covered this) a more major concern is FunPub's practically non-existent and certainly inadequate customer service when it comes to this issue.

Sipher's right, we don't know for sure what did or didn't happen. And that's actually fairly serious part of the problem - especially for a business operating in a state with a legal mandate to report data breaches.

No, I don't want to see the Club or Botcon go away. And if this screws things up enough that that's what happens, I'll be very sad about that. But for Hasbro, at some point it becomes a risk management issue. Between 3H and FunPub, they've had some rather unfortunate experiences with licensees for the club and con, and it would be really hard to blame them for being gunshy about starting up with someone else. Between that and this partnership being 7 years for TFs (and I'm not sure how much longer for GI Joe), there's incentive for both parties to work together and fix this problem rather than throwing in the towel. We don't know what the numbers look like, but assuming the money is in it for both parties and this is a profitable thing to do, they'll be much more interested in fixing it rather than tearing it down and hoping that the third time will be the charm.

I think Hydra is right though, there probably should be a little bit more of an "ask" in the letter. Maybe more transparent customer service. Maybe specifically ask for PCI compliance. Perhaps at least emphasize further that you enjoy these products and services and want to see them improved so that they will be safe and secure for the fans for years to come. I don't know...it's hard to know what to ask for when you just know something's wrong but can't be completely sure what because some folks who aren't good with technology aren't telling you anything about the technology problem. icon-hotrod.gif

Blud is right though. Sending the letter to both companies would be best.


You make good points! As long as people are sending it, I'm happy. Again, please feel free to edit as you wish before sending. I'm hoping everyone who sees this thread sends at least some version of it.

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#18 Kalidor

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Posted 24 February 2012 - 12:32 PM

I'm less concerned whether certain repaints are made available and whether or not there's a Botcon than I am about the dozens of people who have had their data breached and their money stolen or the dozens of people who have yet to be made aware of this issue and run the risk of their finances being compromised.

Given the amount of reports from both here and the GI Joe Club, I personally feel we've reached beyond the threshold of "a reasonable belief that there might have been a breach" and Funpub is obligated under law to notify those who've done business with them of a possible breach. Not only are they in violation of the trust between customer and vendor, but quite possibly the law. A law that carries significant financial penalties if found guilty.

That in itself should be enough to generate a response from the company, to either say "No, we can assure you that NO BREACH occurred" or "We believe a breach might have occurred" If they can't guarantee the former, then it means they do have a reasonable belief that it could have been. Failure to notify its customers in the amount of time that has passed is illegal.

Secondly, if writing to Hasbro will help reveal the scope of how many people are actually being affected by this, then it gives them the opportunity to investigate and come to a conclusion so that consumers aren't forced to draw their own.

Being worried about trivial things like club toys in the future is missing the point of this issue when people's personal and financial information are being sold to criminals around the world, Many fraudulent charges COULD have been prevented if the legally mandated notifications were given out.

Such irresponsibility not only affects the club or its customers, but it affects banks, the vendors where fraudulent purchases were made and Hasbro itself. Thousands of dollars, if not more, of money and time being wasted all because someone at the club didn't want to 'admit fault'.

This is a very serious issue and by now something should have been formally stated either way from the Club regarding a breach.

#19 Cat

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Posted 24 February 2012 - 12:56 PM

I'm iffy on this.

I am familiar with both sides here, and I just don't know.

I would have thought that Fun Pub would have had more definite info by now, but there are so many variables, including the fact that I doubt they're a big client to get 'proper' management from their bank/CC provider.

But, what's done is done.

Good luck to those affected, and I hope you get the desired outcome from this. (And let me re-iterate, I absolutely understand why you're pissed about this. I honestly do. It's just that I'm also familiar with the other side, and it's not as easy as most people think it is. Even I'm surprised at how complex these investigations can get)

#20 Mouse_Pad

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Posted 24 February 2012 - 01:05 PM

QUOTE(ZacWilliam1 @ Feb 24 2012, 10:25 AM) <{POST_SNAPBACK}>
QUOTE(Robowang @ Feb 24 2012, 11:18 AM) <{POST_SNAPBACK}>
QUOTE(Powered Convoy @ Feb 24 2012, 10:52 AM) <{POST_SNAPBACK}>
Yeah this should definitely be brought to the attention of someone who can do something about it.

Perhaps a mass hand-mailing of letters should be sent to Brian Savage? That way he may be forced not to be a technological dinosaur.

Randy


No, that's the point of my form letter. Go over his head to what are essentially his bosses and get THEM to convince him. He's obviously not going to do it on his own.

Use the letter. The letter is good.



I don't know... Liscensor's aren't really the same as bosses. I think a little concern that Hasbro might just revoke Fun Pub's liscense rather than bother with anything else is something to consider. Not saying they would, just I can see the worry...


-ZacWilliam, not taking either side, just sayin...


Hasbro did grab the reigns when 3H fell apart at the end. So it's pretty clear that they can and will intervene when necessary.

Even though I have my list of complaints about FP, they make good products and put on a (mostly) good convention, so I don't have any real desire to see them go away. I just really want to see them put up a decent, trustworthy website.