Paypal Policy Update Alters 45 Day Complaint Limit Where/When Eligible

This is a dry subject, but an important one for all collectors, whether you’re a buyer, a seller, or a bit of both. Unless you were smart enough to read the update when it was actually first issued. Oops.

While you really do need to have a look through this update (Dated 18th November, and yes, the timing meant I didn’t read it then either), it offers the most significant alteration to their terms and conditions in some years. One important detail for all who deal online via Paypal is the issue of buyer protection. Previously, the deadline for filing a claim was 45 days. That has now been updated to 180 days, with the exception of Latin America, which keeps the 45 day deadline. This is a rather major change, and one which affects buyers and sellers equally. There’s a lot more to it than just that though. There are, of course, a whole host of restrictions and requirements, which you can read for yourself by clicking here. These conditions are important for all users of Paypal to read, especially collecting communities which often rely on Paypal for private deals, online retailers, and of course, eBay. Below we’ve copied the relevant snippet from the policy update linked above, but we again caution you to please read the whole update, as this is not the full and entire content of said policy changes, and we are not representing it as such. It’s simply that direct quote pulled from the full update, which also alters the Financial Services Guide and Product Disclosure Statements. This article does not constitute general or personal advice in any way, shape, or form.
It’s always important to know your rights if things go astray, so hopefully this info is helpful and new to some readers, despite being a few weeks late. Okay, 5 weeks late. Happy bland reading for the holiday season!
Amendment to the PayPal User Agreement
Effective Date: Nov 18, 2014
Changes to eligibility requirements (clause 7.2 of the PayPal User Agreement) and Dispute Resolution process (clause 7.5 of the PayPal User Agreement) under PayPal Buyer Protection:
To be eligible for PayPal Buyer Protection, Users will be able to open a Dispute within 180 Days (with the exception of buyers in Latin America which must open a Dispute within 45 Days) of the date the Users sent the payment.
Clause 7.3 (“Ineligible Items”) of the PayPal User Agreement will be amended as follows:
7.3 Ineligible Items. PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Buyer Protection:
Intangible items, including Digital Goods (subject to exceptions as listed in Section 7.6)
Real estate
Businesses (when you buy a business)
Vehicles, including motorcycles, caravans, aircrafts and boats
Custom made items with SNAD issues
Travel tickets, including airline flight tickets
Items that violate PayPal’s Acceptable Use Policy
Purchases made on eBay that violate eBay’s Prohibited or Restricted Items Policy
Items which you collect in person, or arrange to be collected on your behalf, including at a retail point of sale
Industrial machinery used in manufacturing
Items equivalent to cash, including prepaid or gift cards
Personal Payments