BBTS is stuck in the middle between irate customers and a supplier who's pulled the product. Although it was shady to start with when BBTS first named a list of major retailers that were not carrying the line and spinning that to drive up their own pre-sales, it's not as though they had any expectation of never receiving most of that stock. The way a lot of people are wanting to run with this right now makes it sound like they think BBTS set out to screw people out of toys they wanted, and that couldn't be more ridiculous. Plus, they're automatically giving existing pre-order holders first shot at the new ones, and from the sound of it, continuing to honor the original pricing where it's lower than the current prices. It might not be what you want
, but they're doing everything they're able to in order to help smooth this over. They could just as easily drop all the standing pre-orders and say "not our fault!", because it's not their fault
, and leave everyone to have to get in line all over again. And I don't see how anyone can reasonably expect them to try to fill these orders with Japanese product. Even if they had any to give right now, they'd take a loss trying to fulfill them at the US prices. And if they offered pre-order slots but with a price increase to account for the difference, people would start flipping their jive about that, then. They're in an unwinnable situation here. Their customer service reputation is going to be damaged, people are already talking about taking business elsewhere, and it's all for something BBTS didn't even DO. Do tell me, what purpose will denying BBTS business serve in response to a situation they had zero control over?
And as an addendum, what makes anyone think BBTS even knows there's a difference between the products right now? These aren't dedicated Transformers fans who are going and reading posts and watching videos about the toys. They have their order sheets, and whenever the stuff comes in stock someone may handle them for product photography, but that's about it. So yeah, in a case like the Voyager substitution, they know Megatron is not Bulkhead, but why should they think there's a material difference between two toys called Voyager Optimus, or Deluxe Cliffjumper? To think they know your preferences between the toy lines or that a difference even exists beyond the branding is more than a little self-absorbed.
QUOTE(ShinRa Inc @ Jan 30 2012, 11:00 AM)
So while I COULD have gotten Starscream at retail, and I COULD have gotten the rest from eBay or a Canadian before everything sold out, I'm now SOL.
That is on BBTS.
No, as you pointed out one line above, you had other opportunities to obtain these figures. You chose not to take advantage of them. That
is on you
. BBTS wasn't holding your money. There was nothing to stop you from pursuing those toys elsewhere and dropping your preorders when you had all you wanted. Unless you'd like to tell me how BBTS actively prevented you from buying toys elsewhere until everything was gone?