[UPDATE] Official statement from Fun Pub about Credit Card issues, Official Statement from Hasbro added 03-05-2012 Options

[Cheetimus Primal]

This is going out to all members:



Fun Publications wants to take this opportunity to apologize to all of our members.



After many days of analysis, Fun Publications has determined that there is a security issue with our e-commerce systems. We appreciate all of you who have sent in your details. Your help has allowed us to ferret out several different patterns of fraudulent charges that have appeared on some members' cards (any that have been used over the last year with both the club store and our event registration system).



We have several different internet/networking companies looking into the matter. Unfortunately, as of yet, we have not been able to identify any forcible entry either into our internet service provider's servers or network. This is like chasing a ghost through the wires, as unfortunately, the perpetrator did not leave a trail, foot prints or finger prints.



For those of you who have been affected, we apologize for all of your time this has wasted and any inconvenience it has caused you. We understand your frustration as this same type of fraud has happened to everyone in our office on our personal credit cards at some point in the past. Our merchant services provider wants us to remind everyone that even though this can be a huge annoyance for you, the customer, your issuing bank will not hold you responsible for any fraudulent charges that might be placed on your card(s).



We know that this issue has been a huge topic of discussion on all of the boards for the past few weeks. However, we are required to investigate to determine and confirm a security issue thoroughly before making any public statements. This is why we put out a general alert statement two weeks ago.



Until the analysis is finished (can take several weeks) we don't know if the shut down by our former (Jan 31st) e-commerce provider caused the security issue or not. We do know that it has not been limited to those who have purchased before the change to our new provider.



Please, watch your cards closely as this type of security issue appears to be on the increase across the net. No site is 100% safe. You may want to consider having any cards you have used with Fun Publications in the last year replaced.



At this time, we do not know how long our e-commerce site will be offline for both the store and registrations. We will get back to you once we have a solution for this security issue.



Thanks for your support - Brian

[The Phazer]

Hasbro doesn't make the decisions. They hand out the license and tell them which creative decisions are ok such as themes, names mold availability. The only real power Hasbro has is just yanking the license entirely.

As much as this mess sucks I'd rather FP just fix it, which they are doing despite this poorly written letter, than have the whole thing shut down and handed off to someone that cares far less about the property. That is if they hand it off to anyone AT ALL.

Not to be the sky-is-falling type but I'd rather hope for change than have nothing at all.

Nonsense. Hasbro has a lot of soft power beyond just pulling the licence.

But even if they did, there is nothing to fear - there were multiple applications last time (heck, I know more than one application to run the Fan Club came from the UK alone and were turned down on the basis of internal Hasbro US/Hasbro International infighting).

There would be dozens of organisations willing to take it on. The odds one would be better than FP are high. Very high.

But if the fans decide to tell Hasbro they don't want FP around anymore they might just give you your wish... and call it a day.

No fan club would be better than a fan club with a long and active track record of acting against fan interests for personal profit.

Phazer

[Chip]

But if the fans decide to tell Hasbro they don't want FP around anymore they might just give you your wish... and call it a day.

No fan club would be better than a fan club with a long and active track record of acting against fan interests for personal profit.

Phazer

I'm afraid to ask, but what are you referring to?