 Not sure what to do with this..., Third party returns and exchanges |
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 Feb 24 2012, 04:36 PM
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#1
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 Mm? What's that, my boy?  Group: Supporter Posts: 2,413 Joined: 12-October 10 From: Indiana, United States Member No.: 13,734 Faction: Free Agent  |
So, a while back I ordered a Spray and Rager from iGear and when the package arrived, there were two Sprays and no Rager. So, being the penny pincher I am and not particularly wanting a second Spray, I contacted iGear and told them what happened. They asked for a picture as proof (which I provided) and I was told that they were arranging the resend and that I should hold onto the second Spray pending instructions on what to do with it.
Well... the Rager has arrived and he's quite a nice little figure, but... no instructions on what to do with the extra Spray are forthcoming. Nothing in the package, nothing in the box the figure came in and no E-Mails that I can find. I'm tempted to contact them, but I'm also tempted to just let it be, if for no other reason than to save the bother of shipping it. Still... my conscience nags me. Has anyone else had to deal with anything like this, particularly with iGear? -------------------- |
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Feb 24 2012, 05:33 PM
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#2
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 Yes, me. Me, me, me. Me too! Group: Supporter Posts: 25,153 Joined: 22-December 04 From: Huntington, WV Member No.: 5,666 Faction: Autobot |
You can send the extra Spray to me and I'll handle it from there (IMG:style_emoticons/default/icon-arcee.gif)
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Feb 24 2012, 05:49 PM
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#3
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 I prayed for a friend, and he came. His name is Timmy! Group: Supporter Posts: 2,680 Joined: 11-October 06 From: I live in a Lake Member No.: 9,132 Faction: Cannonball's Pirate Crew |
Well look at it this way, assume they meant to send instructions & didn't. If you don't contact them, it could cause issues with you getting anything directly from them.
If you can live with that, then it's your choice not to bother. Up to you. -------------------- My FlickR folder...
And yes, I was too lazy to come up with a decent TF related forum name, and just *GASP* used my own. |
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Feb 24 2012, 06:13 PM
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#4
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 Blasphemer Group: Citizen Posts: 15,272 Joined: 29-January 05 From: Copperas Cove, Texas Member No.: 5,902 |
I'd just go ahead and ask them what they want done with that second Spray.
On one hand, it is, indeed, the right thing to do. On the other hand, depending upon what factors are at play, they might just let you keep him. A few years ago I had to mail a defective disk back to Bandai so that I could get a replacement. Due to a mistake on their part, however, Bandai accidentally sent me two replacement bundles (disk + grab bag of freebies). When I e-mailed them about it, they said to just go ahead and keep everything. -------------------- Lexicon: still up and running!
** "At my last intern briefing, Craig was clearly tired. His message had changed to, "Stay out of trouble, period." It seemed that, as director of security, Livingstone was growing old fast. If he didn't watch out, he'd become one of us - a 'Mormon' or a 'straight,' which is what Clinton staffers called FBI agents, the Secret Service, and former Bush employees." Aldrich, Gary. Unlimited Access Washington D.C.: Regency, 1996. Pg 38 ** Please visit my Half.com store Deviant Art page |
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Feb 24 2012, 06:27 PM
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#5
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Mm? What's that, my boy? Group: Supporter Posts: 2,413 Joined: 12-October 10 From: Indiana, United States Member No.: 13,734 Faction: Free Agent |
Yeah, I pretty much made up my mind to contact them, I was just hoping someone might have had a similar thing happen and have more specific advice.
@Corvus: You're first on the list, if they tell me to keep it. -------------------- |
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Feb 24 2012, 06:35 PM
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#6
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 Professional Malcontent Group: Citizen Posts: 1,705 Joined: 31-July 07 From: Long Island, NY Current: Mt. Vernon, VA Previous: Tampa, FL Member No.: 10,632 Faction: Free Agent |
Aw. I would've taken that Spray off your hands.
With BBTS, when I've had problems with some of my orders, they invariably send me a replacement part in a full size box, and never ask for the problem part back...which I sometimes feel bad about. It'd usually be easier for them to send these parts in a padded envelope, I think, or add it to my Pile-of-Loot. And if they'd just include a return label or envelope or something, I'd like to send them these problem parts back (Like, if I get something with two left fists, I figure the spare fist does them more good than me). But they don't, and I assume it's for a decent reason. --------------------  Looking for; 2005 Botcon Ratchet, Junker Classics Optimus Prime (for parts) |
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Feb 24 2012, 08:38 PM
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#7
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Yes, me. Me, me, me. Me too! Group: Supporter Posts: 25,153 Joined: 22-December 04 From: Huntington, WV Member No.: 5,666 Faction: Autobot |
QUOTE(The Doctor Who @ Feb 24 2012, 06:27 PM)  Yeah, I pretty much made up my mind to contact them, I was just hoping someone might have had a similar thing happen and have more specific advice. @Corvus: You're first on the list, if they tell me to keep it. Aw, awesome! -------------------- |
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Mar 7 2012, 03:20 AM
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#8
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 HE TELL ME DRILL WILL PIERCE MUFFINS! Group: Citizen Posts: 12,109 Joined: 12-August 05 From: Knoxville, Tn Member No.: 7,060 Faction: Autobot |
QUOTE(ShinRa Inc @ Feb 24 2012, 06:35 PM) Aw. I would've taken that Spray off your hands. With BBTS, when I've had problems with some of my orders, they invariably send me a replacement part in a full size box, and never ask for the problem part back...which I sometimes feel bad about. It'd usually be easier for them to send these parts in a padded envelope, I think, or add it to my Pile-of-Loot. And if they'd just include a return label or envelope or something, I'd like to send them these problem parts back (Like, if I get something with two left fists, I figure the spare fist does them more good than me). But they don't, and I assume it's for a decent reason. I've been in the same situation, and figure it would be a logistics nightmare for them to try to keep up with random figure parts all over the place, not to mention the money and time wasted getting them shipped back. Hopefully BBTS can just send back a big pile of the salvaged third party stuff to the makers as damaged/bad quality stuff. In any case, if Explorer ever breaks his right arm, I have a replacement at hand. -------------------- Signature? I don't need no stinking signature.
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Mar 20 2012, 08:47 PM
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#9
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 The Docbot says I should quit but the voices tell me otherwise Group: Citizen Posts: 1,655 Joined: 3-November 11 From: Bear Delaware Member No.: 14,943 Faction: Autobot |
Sent you a PM Good doctor.
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Mar 23 2012, 10:46 PM
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#10
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Mm? What's that, my boy? Group: Supporter Posts: 2,413 Joined: 12-October 10 From: Indiana, United States Member No.: 13,734 Faction: Free Agent |
Update:
It's been several weeks (nearly a month, since I sat on it for a week or so) since I contacted them and so far there's been no reply about what to do with this figure. It's rather frustrating. I would rather any reply at all rather than silence. I feel like I should maybe give it one more try, just in case, but it's been about a month and a half, nearly two since I received the original figures... I don't know what the statute of limitations is on this kind of thing, but I'm tempted to say that, if they really wanted it back, they'd have contacted me by now. Curse my strong ethical drive... this would be so much easier if I just didn't care XD -------------------- |
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Mar 24 2012, 12:34 AM
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#11
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The Docbot says I should quit but the voices tell me otherwise Group: Citizen Posts: 1,655 Joined: 3-November 11 From: Bear Delaware Member No.: 14,943 Faction: Autobot |
I would give them one more email and give it another week or two and then if no reply I would say its yours for the sake of good business.
Heck Im still waiting on a reply from almost two weeks ago. -------------------- |
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Mar 24 2012, 02:17 AM
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#12
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 Novus ordo seclorum Group: Forum Moderator Posts: 41,328 Joined: 18-June 03 From: Westlake, OH Member No.: 3,012 Faction: RIBFIR |
QUOTE So, a while back I ordered a Spray and Rager from iGear and when the package arrived, there were two Sprays and no Rager. I ordered a Spray and Rager from BBTS and they sent me two Ragers and no Spray. Clearly these releases are cursed. BBTS cleared it up though and now I have one of each. (IMG:style_emoticons/default/icon-hotrod.gif) --------------------  |
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Mar 24 2012, 07:01 AM
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#13
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I prayed for a friend, and he came. His name is Timmy! Group: Supporter Posts: 2,680 Joined: 11-October 06 From: I live in a Lake Member No.: 9,132 Faction: Cannonball's Pirate Crew |
QUOTE(orionpax44 @ Mar 24 2012, 01:34 AM) I would give them one more email and give it another week or two and then if no reply I would say its yours for the sake of good business. Heck Im still waiting on a reply from almost two weeks ago. Well at this point, I'd say you've no worries, except mayb how to get the extra Spay to Corvus. And seeing if he'll pony up for s/h. Still, if you want to send another email, put in the message if, I do not receive a response by x, then I will consider the matter settled, or something to this effect. Making it obvious you tried, while not hanging on the phone for a call that might never come. Plus, I'm sure Corvus wants his Spray. -------------------- My FlickR folder...
And yes, I was too lazy to come up with a decent TF related forum name, and just *GASP* used my own. |
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Mar 24 2012, 12:19 PM
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#14
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Yes, me. Me, me, me. Me too! Group: Supporter Posts: 25,153 Joined: 22-December 04 From: Huntington, WV Member No.: 5,666 Faction: Autobot |
As someone who would potentially gain Spray because of this, if it will make ya feel better, shoot em another email and give em another week to respond.
And yes, my ponies will deliver unto me the requisite amount of cash for S&H (IMG:style_emoticons/default/icon-hotrod.gif) -------------------- |
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Apr 30 2012, 08:19 AM
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#15
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 GEEWUN IS ALL YOU NEED!!! ACCEPT NO SUBSTITUTES. Group: Citizen Posts: 1,908 Joined: 2-October 03 From: Calgary, Canada Member No.: 3,647 |
If your conscience is really bugging you, sell the extra figure and send iGear some money. How does shop.igeartoys.com work? Do you pay by paypal? Just paypal them some money then.
-------------------- My Sales Receipt for Energon Galvatron
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May 1 2012, 08:05 AM
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#16
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Yes, me. Me, me, me. Me too! Group: Supporter Posts: 25,153 Joined: 22-December 04 From: Huntington, WV Member No.: 5,666 Faction: Autobot |
Question: did you ever get a response?
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