A Recall For Masterpiece MP-11NR Ramjet?!
There is an email from site sponsor TFSource being sent out that acknowledges issues with Takara Tomy Transformers Masterpiece MP-11NR Ramjet (mainly the well documented shoulder issue). The letter goes on to say that Takara-Tomy is recalling the figure to fix this issue.
Below is a copy of the letter sent by TFSource:
We’ve heard the rumblings and we want our customers to know that TFSource has been working around the clock, partnering with Takara so that we could provide our customers with the most accurate and up to date news of Masterpiece MP-11NR Ramjet. There was an unforeseen customs delay beyond our control with our shipment, that has now been resolved and a small amount of our stock was just delivered to our warehouse today. Yay!
Upon receiving the good news we were informed by Takara that there is a wide-spread product defect with the toys’ shoulder that many of you may be aware of, but this QC defect is quite severe, in that it prevents the figure from transforming and the majority of the product currently on the market has this issue. Since this issue is so widespread Takara is making the rare decision to issue a full recall on all product in order to fix the problem, which is great news as we know our customers would not like to receive a defective product, especially one as impressive as this. This recall means that our shipment that has not arrived has been sent back to Takara to make the repairs. As of now the anticipated arrival is 2-3 weeks, TFSource will keep everyone update to date with a notification once product arrives.The good news is that enough product has been sent back to Takara to fill all outstanding preorders when it arrives, meaning all of our customers will receive a non-defective piece.
Please note that in order to repair each figure, the boxes will have to be opened and inspected. While we understand that sealed packaging is preferred by some customers we are offering the choice to ship now from a non-repaired piece from our warehouse to customers. Please note that if you do choose this option, TFSource will not accept defective returns on pieces we ship from the warehouse now as the defect affects the majority of products and this is true for all product currently on the market. If you’d like to choose this option please email Customercare@tfsource.com with your order number or email address on your stack account and we’ll be happy to make the change. If you prefer to wait for the non-defective piece, no action is required on your part.
Keep in mind that we have a limited amount of the non-corrected/defective product available now in our warehouse and it will be allocated in a first come first serve basis to those that reply to this email.
Thank you for your understanding.
Your Friends at TFSource!
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